Xfinity xfi app not working

Nov 24, 2020 · The first thing you are told to do is reboot the Gateway. Today 3 devices connected to the other pod. Apr 22, 2024 · Click System Apps. Click the name of the device for which you want to add the port forwarding rule under Online Devices' Host Name. The home internet is working fine. Yesterday, I replaced my personal modem with an XB7-T leased from Xfinity. Reinstall the app with the latest version. I would like to be able to use the app. Selected your PS5 under the device selection *note if you do not see it, you need to verify that your PS5 is connected to your home network, if not, restart the device or go to the network panel and "forget network" and reconnect it. Ethernet devices should show up as all devices connected can show in the app. It took 10 minutes but immediately afterwards one pod connected to my smart tv. Important: When asked if you want to import settings or set up manually, choose MANUALLY, do not bring in any old settings. Downdetector only reports an incident when the number of problem reports is significantly Jul 30, 2022 · Click "Sign In" if necessary. Also see additional FAQs on devices, Xfinity Cameras, Tiles and more. I am an Official Xfinity Employee. Open a new browser window, follow Steps one and two from above, and go to Connected Devices > Devices. Apr 12, 2020 · I am not a Comcast Employee. Start it back up and reactivate the modem via the xfinity app. Select Troubleshoot. Mine is an XB7 and I needed to hold down the WPS button for 30 seconds. Launch the Xfinity app or Xfinity Assistant. If you exchanged your modem or gateway recently but haven’t activated it yet, your Sign in to the Xfinity app with your Xfinity ID and password. Best I’ve ever had. 1). Restart from the Help menu. Open System Preferences. This is a huge issue since the Xfi website has been decommissioned, an Mar 28, 2020 · Here is what I did: 1) Navigate to your network settings and disable your ipv6 address. Was able to log in in the past but the last few weeks has me in an endless loop with no success. May 26, 2022 · New Customer. 4) Port forward minecraft to your device again. Hello, I have a teenager that is using MAC address spoofing to circumvent the "device pause" featured I enabled for his devices in the Xfi App. Unbelieveable thatXfinity remives the ability to port forward using the admin setting with the gateway in a browser. Double-click on the network connection you are using. Tap your Home WiFi Network name. Select Advanced Settings. If you're experiencing an outage, you see a banner at the top of the Status Center and Outage Map pages. If you have an ethernet switch it needs to be used on port 2 only. Tap on Apple ID at the top. For Connections Options, select PIN Number. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Press the OK button again to select Restart. Check the device WiFi settings to ensure WiFi is on. To assign a device: Under Assigned Devices, select Assign Device. Tap Private Relay. Easily manage all your services in one place with the Xfinity app. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast Mar 12, 2022 · 2 years ago. 7. Log out and log in to the app. Jul 8, 2020 · HERE IS WHAT WORKED FOR ME: Logon to the xFi device (10. Return to the previous browser window and paste the IP address. Select the Xfinity Stream app. I am only able to access the settings for a minute or two after I reset the modem by hitting the reset button on the back, and then I lose connectivity. Press 9-8-1. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Apr 28, 2023 · 2. Cannot log in. And even though i know the ip address of the destination computer, i have to select the "device" as im not smart enough to know about computers. 2 years ago. xFi is available for Xfinity Internet customers with a compatible xFi Gateway See our Xfinity app overview for more. I tried resetting the gateway through the XFi app and also online by having Xfinity send a signal. Tap Continue. For more information, see the Advanced Security on the go FAQs. 0. @EG I believe I am using a xfi gateway, and I did use the xfi app to set up a port forward, these are the settings I used. WiFi Boost Pod minimum firmware: 3. Any idea how to fix. Click the "Direct Messaging" icon. However, when I log into the Xfinity App, I do not see my Gateway, nor any Devices. Many common WiFi connectivity issues can be solved by restarting your Xfinity Gateway, our all-in-one WiFi modem and router. On the right side of the page, under Private Wi-Fi Network, click the 2. Identify your device and reassign it to the correct profile, if needed. I have a new camera system and am unable to find a way to access the 2. Select Save to save your new settings. Whenever I open the app or website, it tells me "Please give us a call. The only thing the Xfi app shows is account information. If you’re using an Ethernet switch, some managed Ethernet switches can block the signals necessary to hardwire your gateway to your Pod. Choose the household device for the port forward you are setting up from the drop-down list of connected devices. When I go into Advanced Settings, I don't get the 2. Can’t see service set identifier (SSID) WiFi name. I tried to activate my new gateway with the xFi app, but it failed at the end and connected me to a chat agent. Turn the light switch off. (Step found via reddit) 3. Go to Settings. Official Reply. I'm trying to port forward for a minecraft server, and I have tried a few times with/ without the minecraft setting and both times it doesn't work. To pause all devices under a profile, select the profile you wish to pause and select Pause All Devices. The Internet services returned after the reboot was finished, but the same problems remain with XFi and Xfinity/My Account showing they cannot connect to the Gateway. In macOS Network Configuration. Tap Toggle to Turn Off Private Relay. To do that, you’re going to need to delete the app and then reinstall it. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278. All xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). Reset xFi Pod. Sep 5, 2021 · Xfinity app won't allow login. The link everyone seems to give users with the same question is frustrating because it clearly states that with XB6 and above, the app nor Sep 17, 2022 · Click the "New message" (pencil and paper) icon. Select the Network Connections option. Jul 13, 2023 · Hi, I am trying to connect to the Xfi pod via iphone xfinity app and it constantly shows me “Let’s try that again”. Solved. As I have been using these services for over the past 4 years this is really a disappointment as i finally got the service with internet and NOWTV that i want and then they no longer support it. I did try to use the admin site once port forwarding here did Aug 5, 2020 · Brand new gateway, can't connect to wifi. Or an app like Xfinity xFi cannot be installed because the download does not start even though you are connected to the internet. Aug 18, 2022 · My internet connection is working fine. The factory reset unpairs your remote and TV Box Apr 5, 2021 · Xfinity Home. • 24/7 real-time support anytime you need it. I saved the settings and rebooted the gateway. 1 and undo any device/static IP settings that you may have put in place to set up the port forward. Select the Text me with updates button. Select Port forwarding. It has not resolved the problem and the XFi app still shows the gateway is offline. I've connected it to the app and restarted the pod and the gateway multiple times and still nothing changes with the connection to my computer. I enter my Xfin Learn what to do if you have problems installing the Xfinity Home app on your Apple or Android mobile device. And the combined powers of the Xfinity xFi Gateway and the Xfinity app allowed us to customize our home Wi-Fi networks easily. Scroll down to Common Solutions and click View Status Center. May 1, 2023 · Keywords for those googling this in hopes they stumble onto this SOLUTION ABOVE: something unexpected happened , comcast port forwarding / forward not working , can't port forward 2023 comcast , cannot use app to port forward , android xfinity app port forward broken / unresponsive Jan 9, 2024 · XB7 not allowing band split. Internet access through the Xfi Gateway appears to be working. The My Account area of customer. The LED will blink blue three times to indicate that the remote was reset. Connect your personal router to any of the Ethernet ports on the Xfinity Wireless Gateway. Tap Install from the Xfinity Stream app page to download and install the app Xfinity xFi impacts. We ask that you post publicly so people with similar questions may benefit from the conversation. Reset Check. I have the same model and all my wired devices show, even the ones on my switch on port 2. Aug 1, 2022 · When I click through to get the free XFinity App, my choices are Apple Store or Google Play. xfinity. Screw the Light Bulb into the light fixture. That is their device activation line. 1. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Most modern gateways and routers, including xFi Gateways, support "dual band" technology. Just goes back to sign in screen. In the middle of the night, they all stopped working and now i cannot reconnect them. For two years, I have been using the Xfinity Stream app on my Roku, iPhone, iPad, and computers without incident. 4 and 5 GHz WiFi I'm supposed to select. Spent over 6 hours with Xfinity tech support and still not working. I am a Customer Expert volunteering my time to help other customers here in the Forums. Mar 1, 2024 · Xfinity app says my device is offline. Xfinity xFi app not working!!! Closed. Prior to restarting your device, it’s recommended to follow some troubleshooting steps using the Xfinity Assistant or the Xfinity app from your mobile device, or accessing xfinity. 2) Delete your port forward for minecraft in the Xfi app. 1 for me, probably you too) On the left-hand menu, click Connection, then Wi-Fi. com. com shows the same info as the app landing page for me (after logging in). Click the "New message" (pencil and paper) icon. The Gateway access grays out all options. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Try calling 1-855-652-3446. Any device with the password is still allowed Dec 1, 2022 · MAC Address Filtering is Not Working. 4 GHz EDIT button. To begin activation, navigate to the activation entry point by selecting the Account tab from the bottom right corner of the Xfinity app and then selecting Activate xFi Gateway or Modem under the Devices section. I’ve tried reinstalling the app. Tap iCloud. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Select View WiFi equipment. In those situations, we ask for your patience — our teams work hard to get our services back up and running so you can be connected again. 4. Learn about xFi on X1 . Feb 25, 2020 · Trying to add a Port forward through the xfi website as it wont allow anymore directly from the router. Jun 22, 2022 · If the port forward settings are in use but not associated with a device, select Delete. The xfi pods will not connect. Instead, type "Xfinity Support" there. Then, try using your Internet connection again. It is common for some problems to be reported throughout the day. Plus discover the power of NOW. Hey u/kolbonthecob, thank you for reaching out to Xfinity Support on our Reddit. This article covers how to use the network settings and Advanced Settings in Xfinity xFi using the Xfinity app. When your Light Bulb starts to pulse, it's ready for pairing. Open the Google Play app from your Android mobile device. Guess what selecting the right device, gives the wrong reserved Ip address. To unassign a device: Under Assigned Devices, select Unassign. In addition to the xFi app, Xfinity customers can access Xfinity Home. Click each box to confirm the Light Bulb is installed and turned on, then tap Continue. This gets your router to recognize the device as an admin I guess. That said, its $14-per-month cost rubbed us the wrong way, so we recommend buying a third-party modem instead if you Factory reset the Xfinity Voice Remote without a Setup button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Nothing to select or edit. Click the Networking tab. Confirm that you did not set a static IP for the device using the Gateway Admin page (10. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. The "To:" line prompts you to "Type the name of a person". Press the A button on your remote control to access the Help menu. Pause. Select WiFi (from the bottom navigation on the Xfinity app). 8K Messages. Type your message in the text area near the bottom of the window. I've called xfinity about this multiple times and I sit there for an hour each call, but then in the end they randomly send a technician for no reason and nothing changes. Set up your port. Select 2. Note: Customers with xFi Gateways can only set up and adjust Port Forwarding settings using the Xfinity app or site. Right-click on Start. Make sure WiFi Protected Setup is enabled. I have a new pixel 5A, and the Xfinity app will not allow me to log in. From here, the app will test both the speed to your gateway and to the devices you’re using to access xFi. If the option to run the test isn’t available in the Additional information. Scroll to the “Troubleshooting” section. Xfinity doesn't have their port forwarding correctly setup to port forward to your IPv6 address which is set as the default Jul 22, 2021 · user_4ee209. As a result, you may need to: Sign in to the Xfinity app or online. If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. I also bought a new ethernet cable to make sure and still nothing. May 4, 2020 · Access to local network devices (like printers) and connections that use cellular data or other WiFi networks won't be paused. To set up the port forward, select the camera from the drop down list of devices (note, the cameras Sep 25, 2020 · When I aunch my xFi App, I do not see the option to activate xPods. Scroll through the search results to find the Xfinity Stream app. Select Gateway > Connection > WiFi. Aug 6, 2022 · On August 1, 2022, Xfinity pushed out an update to the Xfi app and now, the Xfi app no longer displays Wifi network settings or information, which means there is no way to see or modify your Wifi network settings. I have tried accessing it while plugged in with ethernet and that does not work either. Press OK to confirm. However, I have internet connection and my TVs are all working fine. The Xfinity app will not "save" my request to split bands. Reinstall the Xfinity Stream App. It may take a few moments for the TV Box to restart. Highlight and copy the IP address. Wait for the system to find your Light Bulb, which can take up to three minutes. They tried to activate it remotely but were unable to, and said they would connect me to a specialist. Then the app doesn't even work. How to delete the Xfinity Stream app Sep 5, 2022 · 103. Interestingly, my xFi app does not even recognize the fact that my xfi Gateway (Xb7 Model/Wireless Gateway) is already activated. The 10. My setup consisted of both a Netgear modem and a Netgear/Orbi router that I own. With all-in monthly pricing. Click Logout at the top right. Click the Account icon and then click Support. I have tried to remove the pods and reconnect them/set them up again - but it will not connect. Troubleshoot internet through the Xfinity app. The Xfinity app will then take you through the necessary steps Sign into xfinity. Jun 4, 2020 · I've been trying with no luck to log into the Xfinity xFi mobile app on my iPhone X. How to Reset an Xfinity xFi Pod Wi-Fi Range Extender. Select the Add Port Forward button and Continue on the next screen. Tap the XFINITY Stream icon to open the app page. Dec 8, 2023 · The app also allows you to restart your gateway remotely, which can be more convenient than manually unplugging the device. Turn the light switch on. Apr 9, 2020 · Of course after posting this, I used the xfi app to restart the gateway router/modem. When I go to Account -> Devices section, I only see the option to activate the xFi gateway. The app shows my previous MB8600 is offline even while connected to the new Xfi based WiFi. I have repeatedly changed the WiFi password, hidden the SSID, and disabled WPS but he continues to be able to find and log onto the network. Will these apps work on a PC? If not, how do I get the PC app? 1st Generation xFi Gateway (XB3): If you have a 1st Generation xFi Gateway and no WiFi Boost Pods on your network, you can manage your advanced WiFi settings using the Xfinity app. On the WiFi page, select ADD WIFI PROTECTED SETUP (WPS) CLIENT. Select WiFi and click the Troubleshoot option. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. This device setting update may impact some other features as well. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it If you wish to continue using your xFi features, here’s how to turn off iCloud Private Relay: In iOS. My Internet services were working fine, but I rebooted anyway. Sep 22, 2023 · Open the Xfinity app and sign in with your Xfinity ID and password. May 3, 2022 · • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Once you have done that, log into xFi and navigate to Network > Advanced Settings > Port Forwarding. Troubleshooting when connecting third-party devices Look for the device you're having connection issues with in the list below to find troubleshooting steps for resolving issues. The settings are all there and seem to be correct, but they have no impact. The Xfinity app then takes you through the necessary steps to set up your gateway and to start receiving Xfinity Internet and/or You can manage a person's assigned devices from the bottom of their page. Enter " XFINITY Stream " in the search bar (press the magnifying glass to perform the search). Port forwarding at the top. Aug 19, 2023 · I'm unable to access the new XFi Gateway through the Xfinity app. Through the Xfinity app, from anywhere with an internet connection. I've reached out to Xfinity Support via chat and was told it will work and that I simply need to enable signal separation via the App. If our system detects a problem we can’t fix online and a visit is required, you have the option to schedule a technician visit. 4. Use this article to address FAQs about setting up Xfinity xFi to work with your devices. I tried installing and reinstalling the app and having Xfi pod close to the phone 5 days ago · About this app. NOW is a simple new way to get internet and mobile. Your Xfinity experience, enhanced. Select "Xfinity Support" from that list. I’ve tried restarting the modem. If you are willing to reset your Pod, we have a separate guide available to help you with the process. When I had a New Device to activate is was a selection on that page. I've already uninstalled and reinstalled the app I've also reset my password. Apr 24, 2024 · When I try the Xfinity Chat Assistant on the website using keyphrases like "Advanced Security Settings", "Disable Advanced Security", etc. Aug 7, 2023 · Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. This is Xfinity’s own smart home platform, allowing easy access to compatible smart home devices. To resolve this issue, try the following: Close and try re-opening the app. Mar 19, 2024 · With the Xfinity xFi, we saw improved home internet performance in terms of speed and reliability. It usually does show a connection and now it's not. For Wireless Client's PIN, enter the PIN (created in Step 2) before the WiFi Protected Setup Utility finishes its countdown. If you did, the static IP should be removed, the Xfinity app will use the IP address from DHCP to set a static MAC bind and establish the port forward rule. 2. The chat session ended and I never heard back at this point, WiFi did NOT work but This document provides instructions on what to do if you receive the 'Pods Not Coming Online' or 'My Pods Won't Come Online' error message when activating your xFi Pods from the Xfinity app. To pause an individual device, simply select the unpaused device and then select Pause Device. Clearing the cache fixes most app glitches, but sometimes you need to do a full reinstall. On occasion, your power may start working before your Xfinity services. For other options, see Xfinity Internet and WiFi connection troubleshooting. Jan 29, 2022 · Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. In the Xfinity app, go to WiFi > View WiFi equipment > Select a Pod > Device Details to check your Pod’s firmware. Note: Advanced Security must be activated through the May 27, 2023 · Click the "Direct Message" icon. 3) Restart your computer. If you have Xfinity X1, all of your xFi features, including Parental Controls, operate off your home WiFi. Click Properties (you must be logged in as Administrator, or you will be prompted to log in). Add port forward. Click Clear Cache. Make sure your gateway is online. Tap Test your whole home network. To troubleshoot using the Xfinity xFi app, you can follow these steps: Open the app and sign in with your Xfinity username and password. The app recognizes me when I go to reset the password as it gives me the option of obtaining the reset code through text or email both of which I can receive. Nov 2, 2023 · However, the Xfinity router connects them to the 5 GHz band; I have no devices being connected to the 6Ghz signal. Oct 29, 2023 · roku xfinity stream not working I called customer support and they stated they no longer are supporting Roku as a streaming platform. Mar 25, 2020 · I can not access my modem's settings through the default gateway of 10. You can troubleshoot connectivity issues using the Xfinity app. Tap on the “Network” tab at the bottom. Set up your WiFi via your phone. Press Enter to send it. Jun 5, 2022 · @EG Sorry to bother you again, but they must have changed the Xfinity app. 9+. Apr 16, 2021 · Stream App Stopped Working After Installing Xfi Gateway. The "Xfinity Support" graphic replaces the "To:" line. Good signal in back room too. Select Edit next to the WiFi band you want to update. I'm a newer customer, only started using Xfinity in the past 3 months. Change Channel Bandwidth from 20 to 20/40 and save. It also provides access to Xfinity’s home security system, an optional expense that comes with 24/7 professional monitoring. 4GHz. Select WiFi from the bottom of the app. 1 admin page when directly connected to the gateway via ethernet cable also does not seem to work. I recently traded in my Xfinity XFi Modem router for a customer owned Arris G34. com from your computer. I am currently facing an issue with port forwarding through the web portal, the website says that the ports are forwarded yet they remain closed on my device entirely (tested the application as well as NetStat). I went into the blue colored link as you suggested. . Press the OK button to select the Restart tile. Tried changing my default browser Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. - An "Xfinity Support" graphic replaces the "To:" line. Notes: Next, scroll down to the Xfinity row and select the Xfinity app (if you have Parental Controls enabled for this app, you’ll be prompted to enter your PIN). Xfinity by Comcast outages reported in the last 24 hours. Mar 12, 2022 · Here's the detailed steps to Direct Message us: • Click "Sign In" if necessary. Click the checkbox next to the device (s) you want to assign. Downloaded the X app on iphone. • Press Enter to send your message. It’s just what you want, and nothing you don’t. After that, power it back on, download the app again, and see if you are able to access the newest firmware version. Jan 23, 2022 · Advanced Settings at the bottom. My xFi pod's ethernet isn't showing a connection on my computer. My XFi app also shows the gateway is offline even though WiFi is working with no issues. it just gives me the same choices that the mobile app chat assistant does: "Manage Xfinity Advanced Security in the Xfinity App" (which doesn't work because it's covered up by the Advanced Security On The Go Mar 17, 2022 · Click the "direct message" icon. Turn the device on and off. The next step is to reset the Pod you are having troubles with, and then setting it back up. Set the Bridge Mode field to Disable. Jan 18, 2020 · My recommendation would be to log into 10. " Calling them apparently hasn't worked so I've come here for help. Port Forwarding Not Working. Apr 14, 2023 · We would recommend uninstalling the Xfinity Stream App completely, and hard restarting the Fire Stick (or Fire TV) by unplugging it from the power outlet for several minutes. If you want to use your gateway's router capabilities in the future: Log in to the Admin Tool and navigate to Gateway > At a Glance. What there is Port Forwarding, Lan & Wan, DNS Server, DMZ, Data Usage and Xfinity WiFi Hotspot Network. - As you are typing a drop-down list appears. ("Port forward">Network>Advanced Settings>Port Forwarding) (Curtesy of @jesserb in this forum post) 4. Xfinity needs to fix the Xfi app so that it shows Wifi network settings and Jul 6, 2021 · I appreciate the time you have taken to work on this and we definitely have steps we can take to look into this. I called customer support. Finish assigning devices by selecting Assign. We recommend xFi for most subscribers, but more advanced users can alternately use the Gateway’s Admin Tool. Mar 6, 2018 · If you aren’t prompted to begin the activation process as soon as you sign in to the app, navigate to the activation entry point by selecting the Account tab from the bottom right corner of the Xfinity app and then selecting Activate xFi Gateway or Modem under the Devices section. My phones are connected. Navigate to port forwarding via the chatbot in the app. Since WiFi is still online, I suspect there is a glitch in Sep 15, 2021 · I have 6 xfi pods. Factory reset the xfinity modem/router. Mar 6, 2023 · I update my MAC Filter Setting to allow only specific devices to connect by setting MAC Filtering Mode to "Allow" and added devices to the Wif-Fi Control List for my SSID. sigh. i'm on the network right now on my computer. Select the new WiFi Mode and/or Channel setting. If you haven't had success in using port triggering or port forwarding to set up a specific WiFi-capable device or service, you can configure DMZ within the Admin Tool or Xfinity xFi for your entire network or a specific device on your WiFi network. So after two weeks not working maybe all I needed was a gateway reset. Backed by Xfinity. Go to the WiFi tab. Cameras are not supported in the Xfinity app on X1, but you can use voice commands to view camera thumbnails, live video and 24/7 Video Recording motion event clips. Select Edit WiFi settings. 4 and 5 GHz WiFi. Follow these steps to configure Windows 10 network settings on your computer. pi db lt yy zy hg oe td ss xz